@misc{key1,
  author = "J. Efstathiou, A. Calinescu, J. Schirn, L. Fjeldsoe-Nielsen, S. Sivadasan, J. Bermejo and C. Neill",
  booktitle = "Human Performance in Planning and Scheduling: Fieldwork Studies, Methodologies and Research Issues",
  editor = "B. L. MacCarthy and J. R. Wilson",
  location = "London, UK",
  pages = "311-338",
  publisher = "Taylor and Francis",
  title = "Assessing the Effectiveness of Manufacturing Information Systems",
  year = "2001",
}